Everycabinsailsfull.
When a guest can’t sail, their paid voyage doesn’t have to die. CruiseRelay hands it to a verified new traveler — identity-checked, fully documented, at the original fare. The published price is never touched.
- Original fare — never discounted
- Identity-verified new travelers
- Notices, manifest, air and documents — handled
A statutory right, made real in practice
Plans change
A guest has to cancel — illness, a bereavement, an insurance claim. Today that paid voyage is usually simply lost.
The right to relay
In the EU/EEA, Package Travel Directive 2015/2302 art. 9 gives the guest a statutory right to transfer the trip to another person — not to cancel it.
A compliant handoff
CruiseRelay verifies the new traveler, files the notices, corrects the manifest and hands over the documents. The cabin sails full — at the original fare.
A cabin that would have sailed empty — sailing full
Voyages seeking a new traveler
Every listing is a confirmed, paid booking. The price is the original fare — a relay, not a sale.
Brand-safe. Agent-compatible. Zero new commission.
This is not a discount channel and it never touches your published price. It is a way to let a canceled, paid booking sail full — as a retained guest, not a lost fare.
Recovered revenue
A canceled sailing becomes a sailed guest — at the original fare, with price integrity intact.
Zero new commission
The relay runs in a closed channel you control. No new distribution cost, no agent discount.
Compliance handled
Bank-grade identity, statutory notices on a durable medium, manifest and documents — the execution layer the law leaves open.
Brand-controlled
Members-only, no public bargain rail, agent-compatible. You own the guest relationship end to end.
- Recovered guests (80%)
- 6,400
- Recovered voyage revenue
- $41.6M
- Preserved onboard revenue
- $7M
- New commission introduced
- $0
Illustrative math. Always at the original fare — no discounting, no erosion of the published price.
No empty cabins. No lost voyages.
Built on the traveler’s statutory right to transfer, verified identity and a closed, brand-controlled channel — for the guest, the insurer and the cruise line.
See it live with Viking